Effective Date: July 25, 2025
Website: www.ansaryfurniture.com

Thank you for shopping at AnsaryFurniture.com. We value your satisfaction and strive to provide high-quality furniture and excellent customer service. Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. Returns

You may request a return within 7 days of receiving your order, provided the following conditions are met:

  • The item is unused, unassembled, and in its original packaging
  • You provide proof of purchase (order number or invoice)
  • The item is in the same condition as delivered

Once we receive and inspect your return, we will notify you of the approval status. If approved, you may choose between a refund or exchange.

❗ Note: We do not accept returns for:

  • Custom-made or personalized furniture
  • Items that have been used or assembled
  • Clearance, sale, or discounted items

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To report an issue:

📧 Email: info@ansaryfurniture.com
Include:

  • Order number
  • Contact details
  • Clear photos of the damage or issue

Our support team will review your case and arrange for a pickup, replacement, or refund, depending on the situation.

3. Refunds

If your return is approved, a refund will be processed to your original method of payment within 7–14 business days.

🚫 Important:

  • Shipping and delivery charges are non-refundable, unless the return is due to an error on our part
  • Refund timelines depend on your bank or payment gateway

4. Exchanges

Need a different product? We offer exchanges within 7 days of delivery, subject to stock availability.

To request an exchange, please contact our support team with your order details.

5. Order Cancellations

You may cancel your order within 24 hours of placement to receive a full refund.

After 24 hours, cancellations are not guaranteed if the item is already being processed or shipped.

6. How to Start a Return, Refund, or Exchange

Please contact us using one of the following methods:

📧 Email: info@ansaryfurniture.com
📞 Phone/WhatsApp: +971 50 503 7796
🌐 Website: www.ansaryfurniture.com

Include the following details:

  • Full name
  • Order number
  • Reason for return
  • Clear photos (if applicable)

7. Legal Information

This Return & Refund Policy is governed by the laws of the United Arab Emirates (UAE). By purchasing from AnsaryFurniture.com, you agree to the terms outlined in this policy.